FAQ
Orders & Shipping
Where do you ship, and how long does delivery take?
We ship within North America! Shipping times vary depending on location. Standard orders typically arrive within 5-10 business days, while expedited shipping options are available at checkout.
Do you offer expedited shipping?
Yes! We offer express shipping options at checkout. Delivery times and costs will be displayed based on your location.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real-time.
What should I do if my order hasn’t arrived?
If your estimated delivery time has passed and your order hasn’t arrived, please contact our support team at info@artigogna.com
Returns & Exchanges
What is your return and exchange policy?
We offer hassle-free returns and exchanges within 14 days of delivery. Items must be unworn and in original condition with tags attached. See full Return / Exchange Policy
Can I return a sale item?
Unfortunately, sale items are final sale and not eligible for returns.
How do I start a return or exchange?***
Visit our returns portal in your Customer Account to start the process.
Sizing & Fit
How do I find the right size for me?***
Check our size guide [link] for measurements and fit tips. If unsure, contact us for personalized assistance.
Do you offer custom sizing or alterations?
Yes, we offer custom sizing on select items. Contact us for more details.
What if my item doesn’t fit?
You can exchange it for a different size within our return window. See full Return / Exchange Policy
Customization & Special Requests
Can I request a different size, color, or fabric?
Yes! Contact us with your request, and we’ll do our best to accommodate you.
Do you offer custom or made-to-order pieces?
Yes! We offer custom designs and made-to-order options. Visit our Custom Dresses page for more info.
Payment & Discounts
What payment methods do you accept?
We accept major Credit Cards, Apple Pay, Android Pay, and more. Full payment options are available at checkout.
Do you offer any discounts or promotions?
Yes! Subscribe to our newsletter to stay informed about exclusive discounts and promotions.
Can I use multiple discount codes at checkout?
Only one discount code can be applied per order.
Sustainability
What materials do you use?
We use high-quality materials carefully selected for durability, comfort, and elegance. Our fabrics are sourced with quality and craftsmanship in mind.
Where are your garments made?
All our garments are proudly handmade locally in Montreal, Canada, by skilled artisans who specialize in quality craftsmanship.
How do you ensure ethical production?
We are committed to ethical production practices. Since our garments are locally made in Montreal, Canada, we ensure fair wages, safe working conditions, and meticulous attention to quality at every stage of production.
Contact & Customer Support
How can I contact customer service?
Email us at info@artigogna.com or visit our Contact Us page.
What are your customer service hours?
Our team is available Monday - Friday | 11am - 6pm and Saturday | 10am-4pm. We aim to respond within 24 hours.